We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. We offer a free returns service for our UK orders via Royal Mail. Please note, customers returning international orders are responsible for the cost of return postage. Please contact our customer care team at firstname.lastname@example.org for further assistance.
For UK orders, just follow these simple steps to return your item(s) via Royal Mail
Ensure you return your item(s) within 14 days of receipt. The goods must be returned unused, in their original, undamaged packaging
Complete the Return Code column on your Delivery Note and place it in the parcel
Attach the pre-paid returns label provided with your order to the front of your parcel
Take your package to any post office counter and ask for a proof of postage.
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.
We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected.
UK DELIVERY INFORMATION
UK Mainland Standard Delivery Signed For // UK mainland orders are shipped on a 3-5 day service, Monday to Friday. // FREE on all orders over £50 // £4.99 on orders under £50